CityRow

Experiencing issues with your CityRow Connect Tablet? Trying to change the Account Owner? Want to be sure you have received all updates? A factory reset should do the trick! 

Please follow the instructions below to complete: 

With the touchscreen OFF, press the power button for 1 SECOND and right after that, press the the VOLUME + button (keep it pressed)

 You’ll see on the screen a small menu with options, and you’ll need to select “Recovery mode”. Navigate the options with VOLUME +. Confirm with the VOLUME -

On the RECOVERY SCREEN, navigate with the VOLUME +/- buttons, and select “Wipe data / Factory reset”. Confirm with the POWER button. Confirm once again.

Select “Reboot system now” with the power button

1. With the touchscreen OFF, press the power button for 1 SECOND and right after that, press the the VOLUME + button (keep it pressed)
2.  You’ll see on the screen a small menu with options, and you’ll need to select “Recovery mode”. Navigate the options with VOLUME +. Confirm with the VOLUME -
3. On the RECOVERY SCREEN, navigate with the VOLUME +/- buttons, and select “Wipe data / Factory reset”. Confirm with the POWER button. Confirm once again.
4. Select “Reboot system now” with the power button

<i>Please note: your rowing data is stored safely under your login, so no worries about losing it!</i>

If you have any other questions or concerns, please reach out to our Customer Experience team at <a href="mailto:go@cityrow.com" rel="nofollow noopener noreferrer" target="_blank">go@cityrow.com</a>. We're always happy to help the CREW!

How do I reset my CityRow Connect Tablet?

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you