We're sorry to hear your stats are not showing up! This can usually be solved with a quick sensor disk adjustment.
Please see check out THIS VIDEO to see the sensor disk adjustment process.
To adjust your sensor disk:
Locate the sensor disk; this is the thin plastic disk above the clutch (which your handle strap is wrapped around)
Using a flat edged object like a butter knife, gently lift and wiggle the sensor disk in an upward motion toward the top deck. It is helpful to do this from both the left side and the right side of the tank.
Once this is complete, please attempt to row once more at a regular pace (not too slow).
If you have a CityRow Connect Tablet and you are still receiving a "sensor error" message after attempting the steps above, please visit our help article here for next steps.
If you are still having issues, please reach out to our team at go@cityrow.com for further assistance!